Terms of Sale

Centro Editoriale Valtortiano S.r.l. invites users, before purchasing products and/or services through the website www.centroeditorialevaltortiano.com, to carefully read these General Terms and Conditions of Sale, which govern the terms and conditions of every purchase made through the site.
Submitting an order by the Customer implies full knowledge and complete acceptance of the General Terms and Conditions of Sale in force at the time of purchase.
The General Terms and Conditions of Sale currently in effect can be consulted online at any time via the “terms and conditions” link located at the bottom of the website www.centroeditorialevaltortiano.com,
or saved as an electronic copy and/or printed and consulted later offline.

Introduction – Effectiveness of the General Conditions – Modifications

  1. These General Terms and Conditions of Sale (hereinafter, the “General Terms and Conditions”) govern the purchase of products and services carried out remotely and made available via the Internet through the website www.centroeditorialevaltortiano.com (hereinafter, the “Website”).
  2. The products made available on the Website mainly consist of: books, periodicals, compact discs, DVDs, audio media, and ebooks; the services made available on the Website are those connected with the sale of the aforementioned products. The main characteristics of all products and services offered are described in detail in the respective product sheets/additional information within the sections of the Website dedicated to the corresponding product categories published at that time (“Libri”; “Ebook”; “Audiolibri”).
  3. The products and services made available on the Website are offered and sold by Centro Editoriale Valtortiano S.r.l. (hereinafter, simply “CEV S.r.l.”), Tax Code and VAT no. 01511800607, with registered and operational headquarters in Viale Piscicelli n. 89 – 03036 Isola del Liri (FR), REA no. 84399; fully paid share capital € 18,200.00, Tel. 0776.807032 – Email: info@centroeditorialevaltortiano.com. Purchases made through the Website therefore constitute contracts concluded between CEV S.r.l. (which, pursuant to and for the purposes of Legislative Decree no. 206/2005 – hereinafter, the “Consumer Code” – is the “professional”) and the user making the purchase (hereinafter, the “Customer”).
  4. All purchases of products and services made through the Website between Customers and CEV S.r.l. (hereinafter, the “Purchase Contracts”) are governed by these General Terms and Conditions, unless expressly waived and/or differently agreed in writing with the Customer (hereinafter, the “Special Conditions”). Any operation and/or payment condition granted to the Customer in derogation of the General Terms and Conditions shall be valid only if expressly accepted in writing by CEV S.r.l.
  5. The provisions of the General Terms and Conditions apply equally to all Customers, except for those provisions expressly applicable only to Consumer Customers. A “Consumer Customer” means, pursuant to Article 3, paragraph 1, letter (a) of the Consumer Code, any natural person purchasing products or services offered on the Website for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. For the purposes of these General Terms and Conditions, it is presumed that a Customer is not a “Consumer Customer” if they place an order for products or services and simultaneously enter their VAT number in the relevant data section of the Website. Articles 45 to 67 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, apply to Purchase Contracts entered into by Consumer Customers when the contract is concluded on or after 14 June 2014.
  6. The Customer must carefully and fully read the General Terms and Conditions before carrying out each purchase operation. The General Terms and Conditions are made available for viewing, storage and/or printing via the link available on the Website’s Home Page, as well as any additional information and/or instructions provided through the Website before, during and/or at the end of the purchase procedure.
  7. CEV S.r.l. may modify, at any time and without prior notice, the content of the present General Terms and Conditions. Any amendments will take effect from the date of publication on the Website in the relevant “General Terms and Conditions” section. Users must regularly review the General Terms and Conditions to check for any changes; in any event, concluding a Purchase Contract through the Website implies full acceptance of the General Terms and Conditions in effect at the time.
  8. The General Terms and Conditions do not govern the purchase of products and services offered and/or sold by parties other than CEV S.r.l., even if accessible from the Website via links, banners, or other forms of connection. Such purchases shall be subject to the general terms and conditions established by the respective sellers, which the user must review and read before completing transactions with them.

Products and Services – Availability

  1. The products and services distributed through the Website are those shown within the sections dedicated to the corresponding product categories (“Libri”; “Ebook”; “Audiolibri”).
  2. The availability of the products shown on the Website is not updated in real time; actual availability may vary during the same day compared to what is indicated on the Website.
  3. The visual representation of the products on the Website, where available, normally corresponds to the photographic image of the products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment by CEV S.r.l. regarding the exact correspondence between the image shown on the Website and the actual product. This applies in particular to the real dimensions — for which the information provided in the respective product sheets/additional information or otherwise available through customer service phone support shall prevail — and/or the color and aesthetic aspects of covers and/or packaging.

Website Purchase Procedure

  1. To conclude a purchase contract through the Website, the Customer must be registered, completing the procedure set out in Article 3 below. Registration must be carried out only once, and the access credentials created during registration must be used to finalize every purchase contract.
  2. The publication of products and services displayed on the Website constitutes a contractual offer from CEV S.r.l., accepted by the Customer through the transmission of the order, thereby concluding the purchase contract. Sending the order implies full knowledge and complete acceptance of the General Terms and Conditions.
  3. To place an order, the Customer must select the type of product — book, ebook (where available), or audiobook (where available) — select the desired language (where available in more than one language), view the product price, and click “add to cart.” A confirmation notice will appear at the top of the page. At that point, the Customer may:
    • view the cart by clicking the appropriate button, where the selected products and related information will be displayed; the Customer may enter discount codes, proceed to checkout, and enter billing and shipping information and payment method. Shipping costs will be shown after the shipping address is entered.
    • Note: “Book” and “audiobook” products are physical media and require shipment.
    • continue shopping by adding more products to the cart.
  4. For “ebook” products, the Customer must first select the desired language (where available in multiple languages), then select the preferred format (EPUB or MOBI) based on their e-reader, click “add to cart” and proceed to checkout. Upon completing payment, the Customer will receive an order confirmation email containing the download link. Alternatively, the purchased digital products will be available in the Customer’s personal Download area on the Website.
  5. During the purchase process, until the order is submitted, the Customer may modify or delete selected items and review or correct entered data using the tools provided on the page. To continue, the Customer must click “place order” after logging in with their access credentials. Following the Website instructions, the Customer will complete the electronic order and submit it online. Before submitting the order, the Customer must read and accept the General Terms and Conditions; submitting the order implies full understanding and acceptance of all information provided during the purchase procedure.
  6. After transmission, the order may still be modified by the Customer by contacting customer service at +39 0776.807032, unless the order has already been marked as “shipped.”
  7. Without prejudice to the above, if the Customer is a consumer, they may exercise the right of withdrawal under applicable legislation, available for consultation, storage, and/or printing in the relevant section at the bottom of the Website or from the Website Home Page under “Useful Links — Shipping and Returns.”
  8. The Customer may check the status of the order online in their personal account area. Order statuses may include:
    • “Awaiting payment”: used if payment has not yet been received and the chosen payment method is bank transfer. If payment is made by credit card, PayPal or cash on delivery, the order automatically moves to “preparation”;
    • “Payment accepted”: the order has been successfully placed and is being forwarded to the warehouse for preparation;
    • “In preparation”: the order has been processed and is being prepared but has not yet been shipped;
    • “Shipped”: the order has been handed to the carrier for delivery to the Customer;
    • “Cancelled”: the order has been cancelled;
    • “Completed”: the order has been shipped and delivered to the Customer; all operations are complete;
    • “Modified”: when the Customer requests, via phone support, changes to the order beyond simple corrections to personal or shipping details. In such case, if the order status is no longer visible online, the Customer must contact customer service (+39 0776.807032) for updates.

Site registration

  1. Registration on the Website is reserved for adults only and is free of charge. To register, the User must complete the appropriate form accessible on the Website by clicking on “Register,” entering a valid email address and clicking the “Register” button.
  2. A confirmation email will be sent to the address provided, containing a temporary username (which may be changed later) and a link to set a password for access. It is recommended to take note of these credentials and store them in a secure place.
  3. After registration, the Customer may access their personal area by entering the credentials provided during registration (username and password), where the username may be the email address and the password the one chosen by the Customer.
  4. Registration on the Website allows the Customer to make purchases through the Website, as well as to access a personal area where they can: save and manage their personal data, modifying it at any time; check the status and details of placed orders; and express consent to subscribe to the newsletter.
  5. The Customer must enter complete, truthful and accurate information referring exclusively to their own person, and must keep their login credentials confidential and prevent third parties from using them. CEV S.r.l. shall not be liable for any damage connected to or resulting, even indirectly, from Website registration and/or improper use of login credentials attributable to the User’s breach of the above obligations and/or, in any case, of the principles of fairness, good faith and diligence.

Product prices – Delivery costs and shipping

  1. All prices of products sold through the Website are clearly indicated on the Website; they are expressed in euros and include VAT, with any applicable discounts already applied.
  2. If a product appears on the Website in sections other than those specifically designated for product purchases, or in any case without the “add to cart” icon, it shall be understood as not available for sale through the Website.
  3. Product prices as shown on the Website are subject to change at any time and without notice, except for products and/or services for which the Customer has already submitted an order. For such orders, the sales price applicable will be the one in effect at the time the purchase order was submitted, regardless of any subsequent changes (either increases or decreases).
  4. Shipping costs are free for deliveries within Italian territory for purchase orders exceeding €30.00.
  5. Delivery costs may vary depending on the chosen payment method and destination, and — for deliveries outside Italy — based on the weight and dimensions of the package. In any case, the final price of the order, including delivery costs shown separately, is clearly indicated and communicated to the Customer before completing the Purchase Contract.
  6. Delivery costs may vary depending on the chosen payment method and destination, and — for deliveries outside Italian territory — based on the weight and dimensions of the package. In any case, the final price of the order, including delivery costs shown separately, is clearly indicated and communicated to the Customer before completing the Purchase Contract.
  7. For deliveries outside Italy (European and non-European destinations), specific shipping rates apply for each destination country, and non-European shipments may include additional charges.

Shipping costs

  1. As a general rule, the shipping rates are those listed below; however, each country has its own cost, which may vary over time.
  2. – For deliveries within Italy under €30.00, a fixed fee of €5.00 per shipment applies.
  3. – For orders over €30.00, shipping within Italy is free; delivery time 2/3 days.
  4. – For shipments within Europe, a fixed fee of €15.00 applies; delivery time 7/10 days.
  5. – For the USA, Canada, and Puerto Rico, a fixed fee of €30.00 applies, with a minimum order of €60.00; delivery time 7/10 days.
  6. – For Australia, the fee is €45.00, with a minimum order of €60.00; delivery time 10/14 days.
  7. – For shipments to non-European countries (excluding Canada, USA, and Puerto Rico), a minimum order of €60.00 is required:
    • Standard shipping / registered mail: €20.00; delivery time 30/40 days.
    • International express shipping: €45.00; delivery time 7/10 days.

Payment methods

Payments for Purchase Contracts concluded through the Website may be made exclusively through:

  1. Debit card (the issuing bank will immediately verify the validity of the card and, if successful, charge the total amount of the order);
  2. Credit card (the issuing bank will immediately verify the validity of the credit card and, if successful, charge the total amount of the order);
  3. PayPal (immediate charge);
  4. Bank transfer at the time of purchase (order processing will begin only after the payment has been credited, unless otherwise contractually agreed in advance);
  5. Advance bank transfer;
  6. Cash on delivery for deliveries within Italy only, payable in cash upon delivery.

Payments for orders to be delivered outside Italian territory may be made only via credit card, PayPal, bank transfer, or similar online banking services (e.g., MyBank: a secure pan-European online payment system that allows the Customer to authorize and complete payments through an irrevocable bank transfer directly from their online banking service, without sharing sensitive data). The Customer must select the chosen payment method during checkout. After the contract has been concluded, the selected payment method cannot be changed.

If the Customer pays by credit card, the credit card information used for the purchase is transmitted via secure connection directly to the website of the financial institution handling the transaction.

CEV S.r.l. reserves the right to request additional information from the Customer (e.g., telephone number) or a copy of documents proving ownership of the credit card used to complete the Purchase Contract. If the Customer fails to provide the requested information or documentation, CEV S.r.l. reserves the right to withdraw from the Purchase Contract, notifying the Customer at the email address provided.

  1. Payment via PayPal: If the Customer selects PayPal as the payment method, they will be redirected to www.paypal.it to complete the payment according to the terms and conditions of the service (a free PayPal account is required).
  2. Payment by bank transfer: Bank transfer payments must be made in advance to the account held by Centro Editoriale Valtortiano S.r.l. at the following coordinates:
    • National transfers: IBAN IT 19 T 01030 74471 000001084883
    • International transfers: IBAN IT 19 T 01030 74471 000001084883 — SWIFT: PASCITM1FRI
  3. The order will be processed once full payment has been credited and appears in the account movements of CEV S.r.l. When making the payment, the Customer must indicate the order reference number in the payment description.
  4. Cash on delivery (Italy only): Payment must be made exclusively in cash in euros directly to the courier upon delivery. The Customer must prepare the exact amount indicated at checkout; couriers generally do not carry change. If the Customer fails to pay for any reason, the package will not be delivered.
  5. In the case of cash-on-delivery payment — as with all other payment methods — placing the order constitutes a binding acceptance of the Purchase Contract. The Customer is always obliged to receive the package and complete payment. Afterwards, the Customer may exercise the right of withdrawal in accordance with applicable law. Reference is made to the section “Consumer Right of Withdrawal.”

Deliveries and documentation

  1. In purchase contracts with consumer Customers, the risk of loss or damage to goods, for reasons not attributable to CEV S.r.l., transfers to the consumer Customer only when the latter, or a third party designated by them and different from the carrier, physically takes possession of the goods. However, if the carrier has been chosen by the consumer Customer and such choice has not been proposed by CEV S.r.l., the risk transfers to the consumer Customer when the goods are delivered to the carrier, without prejudice to the consumer’s rights against the carrier.
  2. For each Purchase Contract concluded through the Website, CEV S.r.l. will issue an invoice for the products, which will be included inside the package or delivered via the carrier. The invoice will be issued based on the information provided by the Customer at the time of the order, and no changes to the invoice will be possible after issuance.
  3. Unless otherwise communicated to the Customer by CEV S.r.l., delivery of the products is considered to take place at street level. At the time of delivery of the products by the courier appointed by CEV S.r.l., the Customer must check:
  4. a) that the number of packages delivered corresponds to that indicated in the transport document;
  5. b) that the packaging is intact, undamaged, and not altered, including the sealing materials.
  6. Any damage to the packaging and/or products or any discrepancy in the number of packages or information must be immediately contested by the Customer by writing “ACCEPTED WITH RESERVATION” on the courier’s delivery receipt and specifying the anomaly (e.g., package opened, package damaged, wet, etc.). Furthermore, the Customer undertakes to promptly report any issue concerning physical integrity, correspondence, or completeness of the products received to CEV S.r.l., no later than 8 (eight) days from delivery, by email to: info@centroeditorialevaltortiano.com.
  7. For deliveries within Italy, once the order has been handed to the carrier, a notification — if expressly requested by the Customer — including the tracking number to monitor shipment status will be sent to the email provided by the Customer. Otherwise, the Customer may refer to the order status in their personal area on the Website.
  8. To complete delivery, the presence of the Customer or their representative at the address and on the expected delivery day is required. If the Customer (or their representative) is absent, the courier will leave a notice for a second delivery attempt on the next working day and a contact number to arrange a different delivery date. If the second or subsequent delivery attempts fail, the purchase order will be canceled and the products returned to CEV S.r.l.’s warehouse. In such case, if CEV S.r.l. has already received payment for the undelivered products, it will refund the Customer within 15 days from the return of the goods to the warehouse, and the Purchase Contract will be deemed automatically and definitively terminated, without further claims from either party.
  9. If the Customer is a consumer, the delivery obligation is fulfilled when the material availability or control of the goods passes to the Customer. If delivery does not occur within the indicated time, the consumer Customer shall request CEV S.r.l. to deliver within an additional period appropriate to the circumstances. If this additional period expires without delivery, the consumer Customer is entitled to terminate the contract, without prejudice to the right to compensation for damages. The consumer Customer is not required to grant this additional period if:
    • a) CEV S.r.l. has expressly refused to deliver the goods; or
    • b) compliance with the delivery term must be considered essential, taking into account all the circumstances surrounding the conclusion of the contract; or
    • c) the consumer Customer informed Centro Editoriale Valtortiano, before the conclusion of the contract, that delivery by or on a specific date is essential.

In the cases referred to in points a), b) and c) above, if the consumer Customer does not receive delivery of the goods within the required period, they are entitled to immediately terminate the contract, without prejudice to the right to compensation for damages. In both instances of contract termination provided for in this paragraph, CEV S.r.l. shall reimburse the consumer Customer, without undue delay, all sums paid under the contract.

If force majeure events directly affecting CEV S.r.l., such as unavailability of products and/or services, as well as unforeseeable or unavoidable events, make delivery difficult or impossible, CEV S.r.l. will resend the order and restore the services at its own expense. It is understood that, in such cases, any further claim against CEV S.r.l., for any reason whatsoever, is excluded. Should such impossibility arise due to the carrier, CEV S.r.l. undertakes to resolve the issue in cooperation with the Customer, in order to promptly address the problem.

Consumer Right of Withdrawal / Refunds / Disclaimer

  1. Without prejudice to the exceptions set out in Article 59 of the Consumer Code, the consumer Customer, pursuant to Articles 52 et seq. of the Consumer Code, has a period of 14 days to withdraw from a distance contract or a contract concluded outside commercial premises, without having to provide any reasons and without incurring any costs other than those permitted by law. Any forms and/or requests from CEV S.r.l. asking the consumer Customer to indicate the reasons for dissatisfaction that led to the withdrawal are solely intended to improve customer service and are optional, meaning that failure to complete and/or return such forms shall have no consequences for the consumer Customer. Exercising the right of withdrawal terminates the parties’ obligations to perform the contract.
  2. The withdrawal period referred to above ends after 14 days starting from:
    • in the case of service contracts, the day on which the contract is concluded;
    • in the case of sales contracts, the day on which the consumer Customer or a third party, other than the carrier and designated by the consumer Customer, acquires physical possession of the goods;
    • in the case of multiple goods ordered by the consumer Customer in a single order and delivered separately, the day on which the consumer Customer or a third party, other than the carrier and designated by the consumer Customer, acquires physical possession of the last good;
    • in the case of delivery of goods consisting of multiple lots or pieces, the day on which the consumer Customer or a third party, other than the carrier and designated by the consumer Customer, acquires physical possession of the last lot or piece;
    • in the case of contracts for the periodic delivery of goods over a specified period of time, the day on which the consumer Customer or a third party, other than the carrier and designated by the consumer Customer, acquires physical possession of the first good.
  3. The right of withdrawal may also be exercised only with respect to individual products forming part of a single Purchase Contract, provided that withdrawal applies to the product in its entirety. Therefore, the consumer Customer may not exercise the right of withdrawal solely for part of a single product purchased (e.g., a single compact disc contained in a box set).
  4. To exercise the right of withdrawal provided for in this paragraph, the consumer Customer must inform CEV S.r.l. of their decision to withdraw from the contract before the expiry of the withdrawal period. To this end, they may use the model withdrawal form referred to in Annex I, Part B of the Consumer Code, and send it by:
    • Registered mail to: Centro Editoriale Valtortiano S.r.l., Viale Piscicelli, 89 — 03036 Isola del Liri (Frosinone), Italy;
    • Certified email (PEC) to: cevsrl1985@pec.it;
    • or by submitting any other explicit statement of their decision to withdraw from the contract, via customer support at +39 0776 807032.
    • A consumer Customer is deemed to have exercised the right of withdrawal within the withdrawal period if the communication regarding the exercise of the right of withdrawal is sent before the end of the withdrawal period. The burden of proving that the right of withdrawal has been exercised in accordance with this article lies with the consumer Customer.
  5. In the event of withdrawal pursuant to this article, CEV S.r.l. shall refund all payments received from the consumer Customer, excluding delivery costs, which shall remain payable by the Customer, without undue delay and in any case within fourteen days from the day on which it is informed of the consumer Customer’s decision to withdraw from the contract. The refund shall be made using the same method of payment used by the consumer Customer for the initial transaction, unless the consumer Customer has expressly agreed otherwise and provided they do not incur any costs as a result of the refund. CEV S.r.l. may withhold the refund until it has received the goods back or until the consumer Customer has provided evidence that they have returned the goods, whichever occurs first.
  6. Following withdrawal, the consumer Customer must return the goods to CEV S.r.l. without undue delay and in any case no later than fourteen days from the date on which they informed CEV S.r.l. of their decision to withdraw from the contract pursuant to this paragraph. The deadline is met if the consumer Customer returns the goods before the period of fourteen days expires. The cost of returning the goods shall be borne by the consumer Customer. The consumer Customer is also responsible for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods (for example, in the case of books returned unbound, with damaged or broken binding, torn or stained pages, or otherwise altered, or where the overall condition clearly indicates photocopying and/or use).

Exceptions to the right of withdrawal of the Consumer

According to the art. 59 of the Consumer Code, the right of withdrawal referred to in Article 8 is excluded in relation to:

  1. the supply of goods or services whose price is linked to fluctuations in the financial market that the Centro Editoriale Valtortiano is unable to control and which may occur during the withdrawal period;
  2. the supply of goods made to measure or clearly personalized;
  3. the supply of goods that are likely to deteriorate or expire rapidly;
  4. the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and were opened after delivery;
  5. the supply of goods which, after delivery, are inherently mixed with other goods;
  6. providing sealed audio or video recordings or sealed computer software that have been opened after delivery;
  7. the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications.

Guarantees in case of defective product

  1. CEV S.r.l. is liable to consumer Customers for any lack of conformity of the products existing at the time of delivery, where such lack of conformity becomes apparent within two years from delivery. Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within six months from delivery already existed at that date, unless such presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
  2. Goods are presumed to be in conformity with the contract if, where applicable, the following circumstances coexist:
    • they are fit for the purposes for which goods of the same type are normally used;
    • they conform to the description provided by CEV S.r.l. and possess the qualities of the goods that CEV S.r.l. presented to the consumer as a sample or model;
    • they present the quality and performance customary for goods of the same type, which the consumer Customer can reasonably expect, taking into account the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made in particular in advertising or on labelling;
    • they are also fit for any particular purpose required by the consumer Customer and made known to CEV S.r.l. at the time of contract conclusion and accepted by CEV S.r.l., including by conduct.
  3. The warranty does not apply in the event of damage, deterioration and/or faults caused by accidental events, by the consumer Customer’s responsibility, negligence and/or improper use of the goods, or by use contrary to their intended purpose or to ordinary rules of diligence, common sense and fairness in relation to the circumstances of the case. There is no lack of conformity where, at the time of concluding the contract, the consumer Customer was aware of the defect or could not reasonably have been unaware of it, or if the lack of conformity results from instructions or materials provided by the consumer Customer.
  4. Pursuant to Article 130(2) of the Consumer Code, in the event of lack of conformity, the consumer Customer is entitled, without charge, to have the goods brought into conformity by means of repair or replacement under paragraphs 5, 6 and 7 below, or to an appropriate reduction of the price or to termination of the contract, pursuant to paragraphs 8, 9 and 10 below.
  5. The consumer Customer may request, at their choice, that CEV S.r.l. repair the goods or replace them, free of charge in either case, unless the remedy requested is objectively impossible or excessively burdensome compared to the alternative. The costs referred to in this paragraph and in paragraph 4 above relate to the essential costs required to bring the goods into conformity, particularly shipping costs, labour and materials.
  6. For the purposes of the preceding paragraph 5, one remedy is deemed excessively burdensome if it imposes unreasonable expenses on CEV S.r.l. compared to the other, taking into account:
    • the value the goods would have if there were no lack of conformity;
    • the significance of the lack of conformity;
    • the possibility that the alternative remedy may be carried out without significant inconvenience to the consumer.
  7. Repairs or replacements must be carried out within a reasonable period from the request and must not cause significant inconvenience to the consumer Customer, taking into account the nature of the goods and the purpose for which they were purchased.
  8. The consumer Customer may request, at their choice, an appropriate reduction of the price or termination of the contract if any of the following situations occur:
    • repair and replacement are impossible or excessively burdensome;
    • CEV S.r.l. has not carried out the repair or replacement within the reasonable period referred to in paragraph 7 above;
    • replacement or repair previously carried out has caused significant inconvenience to the consumer.
  9. In determining the amount of the price reduction or the sum to be refunded, use of the goods shall be taken into account.
  10. After notifying the lack of conformity, CEV S.r.l. may offer the consumer Customer any other available remedy, with the following effects:
    • if the consumer Customer has already requested a specific remedy, CEV S.r.l. remains obliged to implement it, with the necessary consequences regarding the running of the reasonable period referred to in paragraph 5, unless the consumer Customer accepts the alternative remedy offered;
    • if the consumer Customer has not yet requested a specific remedy, they must accept or reject the proposal by choosing another remedy in accordance with this article.
  11. A minor lack of conformity for which repair or replacement is impossible or excessively burdensome does not entitle the Customer to terminate the contract.
  12. The consumer Customer loses the rights granted under paragraph 4 above if they fail to notify CEV S.r.l. of the lack of conformity within two months from the date on which they discovered it.
  13. The action to assert defects that have not been fraudulently concealed shall in any event be time-barred after twenty-six months from delivery of the goods; however, the consumer Customer who is sued for contract performance may always assert the rights referred to in paragraph 4 above, provided that the lack of conformity was notified within two months from discovery and before the expiry of the twenty-six month period.

Communications and complaints

All requests for information, communications, or any complaints by the Customer to Centro Editoriale Valtortiano relating to Purchase Contracts must be submitted via the customer service telephone number (+39 0776 807032) or sent by email to info@centroeditorialevaltortiano.com, or by mail to the registered office of Centro Editoriale Valtortiano S.r.l., Viale Piscicelli 89/91 – 03036 Isola del Liri (FR), Italy.

Intellectual property rights

All requests for information, communications, or any complaints by the Customer regarding the conformity of the products — including the physical nature of books and all matters relating to the General Product Safety Regulation (GPSR) — may be submitted to Centro Editoriale Valtortiano S.r.l. by email at info@centroeditorialevaltortiano.com, by contacting customer service at +39 0776 807032, or by mail to the registered office of Centro Editoriale Valtortiano S.r.l., Viale Piscicelli 89/91 – 03036 Isola del Liri (FR), Italy.

Dispute resolution tools

As an alternative to ordinary jurisdictional remedies, when the prior experimentation of extrajudicial procedures is not a condition for admissibility of the request, the composition of any disputes arising from the conclusion, execution or termination of the Purchase Contracts may be promoted by the Customer by resorting to: • the proceedings before the bodies set up in the chambers of commerce, industry, crafts and agriculture pursuant to art. 2, paragraph 4, Law 580/1993 • mediation procedures pursuant to Legislative Decree n. 28/2010 • voluntary and equal negotiation procedures • the assisted negotiation procedure referred to in Legislative Decree n. 1332/2014.

Applicable law – Jurisdiction

  1. The Purchase Agreement between the Customer and the Centro Editoriale Valtortiano is understood to have been concluded in Italy and regulated by Italian law.
  2. For any dispute, the Cassino Judicial Authority will be exclusively competent, with the exception of disputes with Consumer Customers which will instead be the responsibility of the Judicial Authority of the place of residence or domicile of the Consumer Customer.
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